Frequently Asked Questions
Find detailed answers for shippers, carriers, brokers, vehicle transport, account setup, and billing. Use keyword search or filter by category.
How do seasonal demand and weather affect rates?
Peak seasons and severe weather can tighten capacity and raise rates. We recommend booking early and keeping flexible pickup windows.
Read full answerCan you ship classic or high-value vehicles?
Yes. We recommend enclosed transport and higher insurance limits for classic or high-value vehicles. Share any special handling instructions upfront.
Read full answerWhat pickup and delivery options are available?
We offer door-to-door and terminal options depending on location access. If the street is tight, we may coordinate a nearby meeting point.
Read full answerHow long does vehicle transport take?
Transit time depends on distance, route, and carrier availability. We provide an estimated pickup window and delivery range when you book.
Read full answerDo you offer expedited vehicle shipping?
Expedited service is available on select lanes with premium pricing. We prioritize pickup and route planning to meet tighter timelines.
Read full answerAre there restrictions on fuel or battery levels?
Keep fuel around a quarter tank to reduce weight and ensure loading. For EVs, a moderate charge is recommended to allow loading and unloading.
Read full answerWhat if the delivery location has limited access?
We can coordinate a nearby meeting point if the carrier cannot access the street. Provide notes about restrictions so the driver can plan ahead.
Read full answerDo you handle motorcycles or ATVs?
Yes. Motorcycles and ATVs require specialized tie-downs and equipment. Share dimensions and pickup details so we can plan safe transport.
Read full answerDo you support international vehicle shipping?
International vehicle shipping requires customs documentation, compliance checks, and longer transit times. Our team can review requirements and coordinate w...
Read full answerHow do I prepare my vehicle for shipping?
Remove personal items, wash the vehicle, and document existing damage with photos. Leave about a quarter tank of fuel and ensure the battery is charged.
Read full answerCan I ship personal items inside the vehicle?
Personal items are generally discouraged and may not be covered by carrier liability. If allowed, items must be below window level and not add excessive weight.
Read full answerWhat happens if my vehicle is damaged?
Note damage on the delivery inspection report and take photos immediately. We assist with the carrier claim process and required documentation.
Read full answerWhat documents do I need to ship a vehicle?
Typically you need a valid ID and proof of ownership or authorization to ship. For cross-border moves, customs documentation may also be required.
Read full answerWhat sizes or types of vehicles do you transport?
We transport sedans, SUVs, trucks, vans, and specialty vehicles. Provide vehicle dimensions and weight so we can match the right equipment.
Read full answerHow is the vehicle inspected and documented?
The driver completes a condition report at pickup and delivery, noting any existing or new damage. You should review and keep a copy for your records.
Read full answerWhat is a terminal-to-terminal shipment?
Terminal-to-terminal means you drop off and pick up the vehicle at carrier terminals instead of door-to-door. This can reduce cost when access is limited.
Read full answerHow do I track my vehicle shipment?
Tracking links provide live location updates and ETA information. You can access tracking from your FleetX Direct dashboard.
Read full answerWhat is the difference between open and enclosed transport?
Open transport is cost-effective and common for standard vehicles, while enclosed transport offers added protection from weather and debris. Enclosed service...
Read full answerHow do you calculate vehicle shipping cost?
Cost is based on distance, vehicle size, transport type, seasonality, and availability. We also consider accessorials like residential pickup or enclosed ser...
Read full answerCan you ship inoperable vehicles?
Yes, but it requires specialized equipment and loading plans. Let us know the vehicle condition so we can source the correct carrier and equipment.
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