Frequently Asked Questions
Find detailed answers for shippers, carriers, brokers, vehicle transport, account setup, and billing. Use keyword search or filter by category.
Can I set preferred lanes and equipment?
Yes. Define your origin regions, destinations, trailer types, and availability windows. The system uses these preferences to match you with relevant loads.
Read full answerWhat equipment standards are required?
Equipment must be roadworthy, clean, and appropriate for the load type. Refrigerated or specialized loads may have additional requirements we will outline.
Read full answerWhat insurance and authority documents are required?
Provide active operating authority, cargo and auto liability coverage, and W-9 information. We monitor expiration dates and may request updates before dispatch.
Read full answerHow do I receive load offers?
Load offers are sent through the FleetX Direct portal and notifications based on your lane preferences. You can accept, counter, or decline directly in the s...
Read full answerHow do carriers onboard with FleetX Direct?
Complete the carrier profile, upload authority and insurance documents, and set equipment preferences. Our team verifies compliance and activates your access...
Read full answerIs there after-hours support for drivers?
Yes. We provide escalation paths for time-sensitive issues outside business hours. Use the support contact listed in your load details for urgent needs.
Read full answerWhat is the rate confirmation process?
After accepting a load, you receive a rate confirmation with pickup, delivery, and payment terms. Review and acknowledge it before dispatch.
Read full answerHow are safety scores and compliance reviewed?
We review authority status, insurance, and safety history before assigning loads. Ongoing monitoring helps ensure compliant carriers stay active in the network.
Read full answerWhen and how do I get paid?
Payment timing depends on agreed terms and document submission. Once PODs are approved, we process payment according to the rate confirmation.
Read full answerWhat are expectations for communication?
Provide timely updates on pickup, transit, and delivery milestones. Proactive communication helps resolve exceptions quickly and improves shipper experience.
Read full answerHow do I submit PODs and documents?
Upload PODs and supporting documents in the shipment portal or by email as instructed. Clear, legible copies speed up payment and closing.
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